We are highly dedicated to protect the privacy and personal data of all our customers, business partners and other visitors to our website. All personal data is therefore carefully stored, processed and protected.
PERSONAL DATA; WHICH DATA AND WHY?
When using our website, you share with us certain information or leave certain information behind. For example, this might be the case when placing an order, when you subscribe to a newsletter or when you indicate that you wish to receive information regarding our latest offers .
The personal data we might collect and process from our website are:
your name, date of birth, gender, email and (billing and shipping) address of individuals;
company name, chamber of commerce file number and VAT number, if relevant;
your (mobile) telephone number;
which product(s) you ordered;
your correspondence with us, if any;
behaviour data (online movement, use of the internet and the length of your session); and
IP addresses and time stamps.
We may use this personal date for the following purposes:
to properly process and fulfil any orders placed assessment and acceptance of our business partners;
to analyse and/or improve the quality and quantity of information our products, (customer) services and websites;
to fine tune our correspondence (amongst others) with regards to deliveries and refunds;
to send information, offers and promotions based on your interest and click and surf behaviour;
to answer questions asked through, for example, the website;
to provide news and information regarding us, new products and services;
to be able to provide the customer with a personal account on our website;
to allow you to connect with our social media accounts;
research on the level of satisfaction of the customers, business partners or others; and
internal analysis for (consumer) research purposes.
We may analyse your personal information to create a profile of your interests and preferences so that we can tailor and target our communications in a way that is timely and relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. This allows us to be more focused, efficient and cost effective with our resources and also reduces the risk of someone receiving information they may find inappropriate or irrelevant. For this purpose, we process your personal data based on our legitimate interests.
We may also use data about how you use our website to prevent or detect fraud, abuse, and illegal uses and to comply with court orders, governmental requests or applicable law.
YOUR RIGHTS; WITHDRAWAL, ACCESS, CORRECTION AND REMOVAL
You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use by using the email .
You may also submit a complaint to the responsible data protection supervisory authority, if you believe that we have not respected your rights.
DATA PROTECTION AUTHORITY
We will be happy to assist you with any complaints which you may have about the processing of your personal data. However, please note that you also have the right to file a complaint with the Data PROTECTION Authority if you believe that we do not comply with applicable privacy law.
ADJUSTMENTS TO THIS PRIVACY STATEMENT
The type of personal data that we need and the purposes we need such personal data for may change over time. Therefore, we reserve the right to amend our privacy statement at any time. The most up-to-date version of this privacy statement is published on our website and will apply upon publication on our website.
If you have any further questions about our privacy statement, please contact us in the contact page.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your personal data and ensure that we maintain a reliable and safe environment to use your personal data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal data if you use a shared computer or a computer in a public place.